Introduction

At Phoenix Holidays, we strive to provide the best possible travel experience. However, we understand that plans can change. This Cancellation and Refund Policy outlines the terms and conditions under which you can cancel your bookings and receive refunds.

Cancellation Policy

• Advance Notice:

  Cancellations must be made at least 48 hours before the scheduled departure to be eligible for a refund.

• Non-Refundable Services:

  Some services, such as special promotions, last-minute bookings, and specific tours, may be non-refundable. These will be clearly indicated at the time of booking.

• Cancellation Charges:

  Cancellations made within 48 hours of the scheduled departure may incur a cancellation fee. The specific amount will be detailed in your booking confirmation.

Refund Policy

• Eligibility:

  Refunds are only issued for eligible cancellations as per our cancellation policy.

• Processing Time:

  Refunds will be processed within 7-10 business days to the original payment method.

• Partial Refunds:

  In some cases, partial refunds may be issued if only a portion of the services were used.

Procedure for Cancellations and Refunds

• Request Submission:

  To request a cancellation and refund, you must contact us in writing at [contact email]. Please include your booking reference number, name, and reason for cancellation.

• Confirmation:

  Once your request is received, we will send a confirmation email acknowledging your cancellation request.

• Evaluation:

  Our team will evaluate your request based on the terms outlined in this policy and inform you of the refund status.

Special Circumstances

• Force Majeure:

  In the event of unforeseen circumstances such as natural disasters, strikes, or other events beyond our control, we may provide refunds or rescheduling options at our discretion.

• Medical Emergencies:

  If a cancellation is due to a medical emergency, we may require documentation such as a doctor’s note to process a refund.

Non-Refundable Items

• Airline Tickets:

  Airline tickets are subject to the airline's cancellation and refund policies, which may differ from ours.

• Third-Party Services:

  Services booked through third parties are subject to the respective third party’s cancellation and refund policies.

Amendments to This Policy

Phoenix Holidays reserves the right to amend this Cancellation and Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically for any updates.